ITIL® Capacity Management
ITIL® capacity management is one of the five service delivery processes in IT service management with ITIL® standards. ITIL® capacity management is an IT management aspect that makes sure that the infrastructure is provided at the right time, in the right volume and at the right price so that the information technology is used in the most efficient manner.
ITIL® capacity management also anticipates as to what level of contingency will be needed and what will be the cost of resulting infrastructure. It involves processes like Performance monitoring, Workload monitoring, Application sizing, Resource forecasting, Demand forecasting and modeling.
Ultimately these processes of ITIL® capacity management result in a standardized and efficient capacity plan, forecasts, tuning data and Service Level Management guidelines.