CCTA ITIL – When the CCTA originally began work on these standards, it approached several different organizations to learn about their methods for managing IT.
It took all the information, determined what was most applicable for the organizations’ business needs, and compiled the results in what became known as the Information Technology Infrastructure Library.
CCTA ITIL – Best Practice When it published the library, other organizations saw how beneficial it was and began to utilize it as well.
ITIL has continued to evolve and mature as the CCTA and, more recently, the UK Office of Government Commerce (OGC) have ensured that it continues to reflect current best practices by researching and updating the framework.
CCTA ITIL – De facto Standard Today, the OGC describes ITIL as the world de facto standard for service management because of its widespread use—especially in European countries.
It has now started to proliferate through Asia, Australia and South Africa as well! CCTA ITIL – Quality ITIL has a quality focus, mainly through improvements to the delivery of IT services.
The quality of service is directly linked to client and IT expectations as well as financial considerations.
Every process is integrated with the others so that each one meets its goals.
ITIL clearly defines the links between each of the processes, so it takes the guesswork out of determining how they are related.
CCTA ITIL – Free to use There are some real advantages to adopting the ITIL framework over other products or methodologies offered by various firms.
First, the ITIL framework has been publicly available since its inception.
Any organization can obtain the publications that make up the library and begin utilizing the framework.
The fact that it is in the publicly available makes ITIL very attractive to organizations.
When you use another company’s proprietary methodology, you’re almost certain to have to return to them for implementation and consulting advice.
ITIL is not affiliated with any specific vendor or firm.
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