ITIL CD-ROM, covers all the areas in the new version of ITIL.
It is essential for businesses to run their IT departments with energy, enthusiasm and efficiency.
But here is a taste of what you get. ITIL CD-ROM sets – Service Support Focuses on ensuring that the customer has access to appropriate services to support the business functions.
Issues covered include service desk, incident management, problem management, configuration management, change management and release management.
It expands the necessary interactions between these and other core IT service management disciplines, and updates best practice to reflect recent changes in technology and business practices. ITIL CD-ROM sets – Service Delivery Service providers need to offer business users adequate support.
Service Delivery covers all aspects that must be taken into consideration.
Issues covered include Service Level Management, Financial Management for IT Services, IT Service Continuity Management, Availability Management Contingency Planning and Capacity Management.
The purpose of Service Delivery is to show the links and the principal relationships between all the Service Management and other Infrastructure Management processes. ITIL CD-ROM sets – Planning to Implement Service Management This title explains the steps necessary to identify how an organization might expect to benefit from ITIL, and how to set about reaping those benefits. ITIL CD-ROM sets – Security Management This is a recent ITIL guide that explains the process of security management with IT service management.
The guide focuses on the process of implementing security requirements identified in the IT Service Level Agreement, rather than considering business issues of security policy.
The book was developed taking into consideration the plans for consolidating and inter-linking the ITIL Service Support and Service Delivery core guides. ITIL CD-ROM sets – ICT Infrastructure Management Covering Network Service Management, Operations Management, Management of Local Processors, Computer Installation and Acceptance, and for the first time, Systems Management. ITIL CD-ROM sets – Application Management Embracing the Software Development Lifecycle, expanding the issues touched on in Software Lifecycle Support and Testing of IT Services.
Applications Management also provides more detail on Business Change with emphasis being placed on clear requirement definition and implementation of solutions. ITIL CD-ROM sets – The Business Perspective (Due 2004) Concerning the understanding and provision of IT service provision.
Issues covered include Business Continuity Management, Partnerships and Outsourcing, Surviving Change and Transformation of business practices through radical change.
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