• • • • • • • • Justification of Service Transition is undertaken.
Designing Service Transition has been done.
Applicable standards and policies have been researched.
Relationships have been defined.
Budgets and resources have been allocated.
Service Transition has been introduced.
The cultural change aspects have been addressed.
Risks and value have been weighed. Copyright The Art of Service I Brisbane, Australia I Email: firstname.lastname@example.org Web: http://store.theartofservice.com I eLearning: http://theartofservice.org I Phone: +61 (0) 7 3252 2055 Chapter 14 14 Certification 14.1 ITIL® Certification Pathways This is the ITIL® Certification pathway.
The path encompasses all of the current programs, culminating in the possible attainment of Expert status.
The figure below demonstrates the possible pathways that can be taken to achieve the Expert status. Figure 14.A—ITIL Certification Pathway 240 241 To achieve Expert status, you are required to gain a minimum of 22 points by completing various ITIL® programs: • • • The ITIL® Foundation Program (2 points).
The Managing Across the Lifecycle Program (5 points).
The remaining 15 points must come from the Intermediate Stream (Capability and Lifecycle Programs). (The numbers shown on each program indicate the points value.) The ITIL® Master Qualification Certificate validates the capability of the candidate to apply the principles, methods, and techniques from ITIL® in the workplace. To achieve the ITIL® Master Qualification, the candidates must be able to explain and justify how they selected and individually applied a range of knowledge, principles, methods, and techniques from ITIL® and supporting management techniques to achieve desired business outcomes in one or more practical assignments. Every ITIL® Master candidate will select a unique range of experience to apply, so there is no fixed syllabus with associated Learning Objectives for this qualification.
There is also no prescribed training course since the theory being tested will vary depending on the nature of the situation each candidate will choose to address. To be eligible for the ITIL® Master Qualification, candidates must meet or fulfill the following entry criteria: • • Have reached the ITIL® Expert Level Have worked in IT service management for at least five years in leadership, managerial, or higher management advisory levels
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