ITIL certification authority : I am a First time supervisor and stumbled across the ITIL in my search to make myself better at my job. In discussing with my Director he informed me that other global members had also been looking into this and suggested that I do a bit more research. I Ordered this book and have found the material to be very straight forward and very knowledgable. I am defeintly recommending this book to my Director as he is using another book from the ITSM library.
Mehernosh H. Amroli (Woodland Hills CA USA)
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