ITIL Certification Chicago : This book combined with the online course meets the objectives of preparing for ITIL Foundation Certification. Concise well written extracts the required information from the ITIL core publications which are over 1500 pages. Suplemented with additional test questions from external sources allowed me to pass the exam at 95% and get the good understanding of ITIL service lifecycle concepts processes and functions. I would recommend this book for anyone taking the ITIL exam.
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