Ivanka Menken is the trainer – she is a co-owner of the company and has been at the ‘coalface’ of Service Management delivery since ITIL v1 days.
Good knowledge, personable, real world experience – and a good mix of training styles.” Having the highest passrates in the industry, plus thousands of satisfied clients from leading organisations makes it clear that The Art of Service is the only choice for any candidate willing to get their ITIL certifications.
The Art of Service is the logical ad most sensible solution to thousands of organisations. Recently Andrew, one of The Art of Service’s clients, contacted them to share his experiences “Having worked in IT for 15 years I had never had to implement ITIL based methodologies in any formal manner.
When at last I did, this provided me with the foundation to build a successful and highly regarded ITIL based process for a new venture my employer was pursuing.
The venture came off, and my ITIL framework is in place and doing what it should, providing a quality of service we couldn’t have achieved without it. The Art of Service’s course is well structured, easy to follow, and concise enough to easily meet the ITIL certification requirements.
I highly recommend it to anyone with little to no experience with ITIL.”
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