ITIL certification logo : I work as a consultant in the Project and Portfolio Management (PPM) area and have had many clients that need to align and/or integrate their ITSM application (such as Remedy or Unicenter Service Desk) with their PPM application (such as CA Clarity) and have a great need to know at least at the foundation level how ITIL affects the ITSM side and therefore the need for alignment. The ITIL Foundation kit is a great solution to gaining this knowledge and understanding the principals underlying both ITIL and ITSM. Since I travel every week this is also a great portable solution in that book is easy to carry and read on the plane and works well in conjunction with the online course. For me the knowledge on ITIL is the most important but I also plan to certify and expect there will be no problems passing the exam using this material as the basis for preparation. One final point at the Amazon price for this kit I believe that is a huge value compared to other certification preparation options. UPDATE: I passed the test on 4/15/10 – 90%
Noland Eidsmoe (Chandler AZ USA)
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