ITIL certification mumbai : I am not completely new to the ITILv3 methodology and this offering was a tight and concise refresher. It; the study guide; presents the information neccessary for ITILv3 Foundation certification in a unique and essential way. Combining nomeclature and importantly the processes associated with each stage in the Service Lifecycle Process. Allowing the student of this method to grasp interrelationships amongst process owners and delivery methods readily. The key in this guide’s approach is allowing the student to see the ITIL methodology holistically rather than rote memorization. Providing the neccessary analytics to answer even the most obtuse questions on the wide range of expertise that ITIL brings to bear. This material so presented prepares one for future inquiries into furthur ITIL depths…
J. H. Yeager maladjusted (Western Montana)
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