ITIL Certification : The book has an easy to follow outline and comprehensive material for the ITILv3 concepts. I did not find the instructions in the book to obtain the on-line course. Needed to go through a web link for Art of Service and send emails to finally get instructions. Have not taken test as of yet and am wondering at this point if I should have purchased the 09 version which I just found out about.
CommGuy NV cjd (Northern VA)
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About The Art of Service – learn more about ITIL Certification
The Art of Service offers innovative competence development programs for IT Best Practices to support the educational needs of IT Professionals.
With expertise in key domains including ITIL, Cloud Computing, ITSM, IT Governance, Information Security, Process Improvement, and Project Management, The Art of Service provides guidance on disparate frameworks and integrated solutions.
Learn more about us at http://store.theartofservice.com