ITIL Certification Training and The combination of book + online course helps to understand the concept of ITSM.
ITIL Certification Training : The combination of the book and the online course helped me understand the principles of ITSM. It is a good start point. I hope to pursue the ITIL Masters subequently. I have planned to take the ITIL Foundation exam in Jan . I may either increase or reduce the rating based on my passing score. I am a certified PMP Six Sigma Black Belt and CISA (with self study) so I assume that I will put in my best efforts. Edited on 29 Jan after qualifying the exam with 38 correct and 2 incorrect The book will help to pass. However I recommend that exam takers also visit scribd.com and go through question papers available. These question papers test your knowledge.
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