ITIL Certification Wiki : This publication definitely helped to better understand the concepts of the ITIL program as opposed to simply memorizing terms. The material was presented in an organized fashion and helped to tie in one process to the other as the book progressed. Aside from a few minor typos I’d say this material is a definite plus in helping to prepare for the Foundation exam as well as assisting to understand the overall concepts contained in the ITIL model.
Greek IT Man (Salt Lake City UT)
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