ITIL Change Management : 16 External links SysAid Homepage 17 SysAid Introduction Video to….

ITILITIL Change Management : 16 External links SysAid Homepage 17 SysAid Introduction Video to….

SysAid CSS SysAid CSS is an on-demand (SaaS) platform aimed at the customer service departments of small to medium-sized businesses (SMBs).

Based on proven service desk methodology, it helps manage the service desk according to best practices.

The software features Live Chat capabilities and includes a wide set of CSS functionalities, allowing for greater efficiency at the service desk.[13] SysAid CSS enables customers to submit tickets via multiple channels, including; emails, web forms, phone calls, and the self service portal.

It then allows for the advanced management of service requests through priorities, routing, escalation, alerts, and notifications.[14] SysAid Live Chat In December 2010, SysAid unveiled a new stand-alone solution, SysAid Live Chat Software, designed to be instantly integrated into existing company websites and allow online visitors to communicate with business representatives in real-time.[15] Milestones In 2010, SysAid became the first IT vendor to launch a full line of IT Helpdesk mobile applications for iPhone, Blackberry and Android, allowing professionals to work from the smartphone of their choice to manage IT assets and customer requests.[16] External links SysAid Homepage [17] SysAid Introduction Video to Helpdesk Software [18] SysAid Introduction Video to ITIL Change Management [19] Interview with Saar Bitner, Sales & Marketing Director and Oded Moshe, Product Manager, SysAid – CRM Xchange [20] • SysAid at Interop Las Vegas 2010 – TMCnet Videos [21] • SysAid Delivers Integrated Live Chat into Help Desk – Destination CRM, December 10, 2009 [22] • • • • Notes [1] http:/ / www.sysaid.com/ [2] ““SysAid Surpasses 60,000 Customers,” TMCnet.com, February 16, 2010” (http:/ / smart-grid.

Tmcnet.com/ news/ 2010/ 02/ 16/ 4624885.

Htm). . [3] “SysAid IT Professional Community” (http:/ / www.ilient.com/ Sysforums/ forums/ home.

Page). . [4] ““SysAid Company Profile,” LinkedIn” (http:/ / www.linkedin.com/ companies/ sysaid-technologies-ltd). . [5] ““Interview with Saar Bitner, Sales & Marketing Director and Oded Moshe, Product Manager, SysAid,” CRM Xchange” (http:/ / www.crmxchange.com/ interview/ sysaidmar10.

Asp). . [6] ““SysAid Grows 43% in One Year,” Billing & OSS World, December 16, 2009” (http:/ / www.billingworld.com/ news/ 2009/ 12/ sysaid-grows-43-in-one-year.

Aspx). . [7] ““SysAid Technologies Expands, Moves HQ,” Billing & OSS World, January 5, 2010” (http:/ / www.billingworld.com/ news/ 2010/ 01/ sysaid-technologies-expands-moves-hq.

Aspx). . [8] ““Service Management Software Vendor Enters Australian Shores,” ARNnet.com, June 17, 2010” (http:/ / www.arnnet.com.

Au/ article/ 350317/ service_management_software_vendor_enters_australian_shores/ ). . [9] ““SysAid Help Desk,” Softpedia” (http:/ / www.softpedia.com/ get/ Internet/ Remote-Utils/ SysAid-Help-Desk-and-Inventory.

Shtml). . [10] ““SysAid IT Benchmark Survey Shows: Automating IT Helpdesk Is Top Trend,” Contact Professional, May 11, 2010” (http:/ / www.contactprofessional.com/ solutions/ performance-optimization/ news/ sysaid-it-benchmark-survey-shows-automating-it-hel-2008). . [11] ““SysAid Adds SLA/SLM Module, Over 130 Features in 7.0,” TMCnet.com, May 27, 2010” (http:/ / callcenterinfo.

Tmcnet.com/ analysis/ articles/ 86604-sysaid-adds-slaslm-module-over-130-features-70.

Htm). . SysAid Technologies [12] ““SysAid Delivers Integrated Live Chat into Help Desk,” DestinationCRM.com, December 10, 2009” (http:/ / www.destinationcrm.com/ Articles/ CRM-News/ Daily-News/ SysAid-Delivers-Integrated-Live-Chat-into-Help-Desk-58234.

Aspx). . [13] ““SysAid Launches CSS Upgrade with Live Chat Capability,” eWeek.com, January 19, 2010” (http:/ / www.eweek.com/ c/ a/ Midmarket/ SysAid-Launches-CSS-Upgrade-with-Live-Chat-Capability-450542/ ). . [14] ““Interview with Saar Bitner, Sales & Marketing Director and Oded Moshe, Product Manager, SysAid,” CRM Xchange” (http:/ / www.crmxchange.com/ interview/ sysaidmar10.

Asp). . [15] ““SysAid Launches Live Chat for Customer Service Quality,” Billing & OSS World, December 2, 2010” (http:/ / www.billingworld.com/ news/ 2010/ 12/ sysaid-launches-live-chat-for-customer-service-qu.

Aspx). . [16] ““Android App Offers New Flexibility for IT Admins,” PCWorld, September 222,2010” (http:/ / www.pcworld.

Idg.com.

Au/ article/ 361719/ android_app_offers_new_flexibility_it_admins/ ). . [17] http:/ / www.ilient.com/ [18] http:/ / www.youtube.com/ user/ ilient#p/ a/ f/ 1/ Rcnn-VJRBwc [19] http:/ / www.youtube.com/ user/ ilient#p/ a/ f/ 0/ M7w3bjSbMrg [20] http:/ / www.crmxchange.com/ interview/ sysaidmar10.

Asp [21] http:/ / www.tmcnet.com/ tmc/ videos/ default.

Aspx?vid=2303 [22] http:/ / www.destinationcrm.com/ Articles/ CRM-News/ Daily-News/ SysAid-Delivers-Integrated-Live-Chat-into-Help-Desk-58234.

Aspx 44 Comparison of help desk issue tracking software This article is a comparison of notable issue tracking systems used primarily for help desks and service desks rather than for bug tracking or project management.

System Creator License Implementation language(s) Java Back end Launch Date Unknown ManageEngine ServiceDesk Plus FIT Issue Management

Read more about ITIL Change Management : 16 External links SysAid Homepage 17 SysAid Introduction Video to….:

Accredited ITIL Foundation, Intermediate and Expert Certifications

Accredited ITIL Foundation, Intermediate and Expert Certifications, Learn more about ITIL HERE:

ITIL and ITIL Change Management : 16 External links SysAid Homepage 17 SysAid Introduction Video to….
ITIL - ITIL Change Management : 16 External links SysAid Homepage 17 SysAid Introduction Video to….
ITIL and ITIL Change Management : 16 External links SysAid Homepage 17 SysAid Introduction Video to….
ITIL - ITIL Change Management : 16 External links SysAid Homepage 17 SysAid Introduction Video to….

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