ITIL Change Management Processes : It is particularly important that the ITIL Change Management processes….
Service Desk interface Details of Changes need to be made known to the Service Desk.
Even with comprehensive testing there is an increased likelihood of difficulties occurring following Change implementation either because the Change is not working as required or expected, or because of queries on the change in functionality. The CAB The Change Advisory Board (CAB) is a group of people who can give expert advice to the Change Management team on the implementation of Changes.
This board is likely to be made up of representatives from all areas within IT and representatives from business units as well as any external parties that are deemed necessary. ITIL Change Management assessment To make an appropriate response to a Change request needs a reasoned approach to assessment of risk and business continuity, Change impact, resource requirements and Change approval.
This considered approach is essential to maintain a proper balance between the need for Change against the impact of the Change. It is particularly important that the ITIL Change Management processes have high visibility and open ‘channels of communication’ in order to promote smooth transitions when Changes take place.
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