ITIL : CMM ITIL gaps This is an interesting topic because CMM….

ITILITIL : CMM ITIL gaps This is an interesting topic because CMM….

CMM ITIL gaps – This is an interesting topic because CMM is in so many ways similar to ITIL and in so many way different.

Interesting statement? Yes, to qualify it would take a lot more time and analysis than I’ve been allocated.

The short answer is that there is more than the one CMM that you are already aware of that is developed initially by the Software Engineering Institute in the US.

Another one is the IT Service CMM. CMM ITIL gaps – ITSCMM First, as a very high level explanation lets go through the levels of ITSCMM The first – initial – level has no associated key process areas.

This is the level where all IT service organizations reside that have not implemented the level two key process areas. Level two is the repeatable level.organizations that have reached level two will be able to repeat earlier successes in similar circumstances.

Thus the emphasis of level two is on getting the IT services right for one customer. On level three, the defined level, the service organization has defined its processes and is using tailored versions of these standard processes to deliver the services.

By using common organization-wide standard processes, the process capability to deliver services consistently is improved. At level four, the managed level, organizations gain quantitative insight into their service processes and service quality.

By using measurements and an organization-wide measurement database organizations are able to set and achieve quantitative quality goals. Finally, at level five, the optimizing level, the entire organization is focused on continuous process and service improvement.

Using the quantitative measurements the organization prevents problems from recurring by changing the processes.

The organization is able to introduce new technologies and services into the organization in an orderly manner. CMM ITIL gaps – Summary ITSCMM is not a finished model either.

It is a work in progress, Stages 3, 4 and 5 still needs to be fully defined before anyone makes any final judgment So are there any CMM ITIL gaps.

In my opinion, yes there are at the moment.

Does ITIL need CMM to fill these gaps? NO! In my opinion it does not.

ITIL is best practice and does have continuous improvement built in also the relationships now in effect between OGC, EXIN, ISEB, itSMF and some high profile vendors now has given ITIL the capability of its own continued improvement.

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