ITIL® Configuration Management Database
ITIL® configuration management database not only includes a single server but covers the whole IT department. It defines the relationship of each software and hardware in the whole system, keeps a track of all the changes, notes the requests for those changes and also ensures that all the parts are correctly replaced.
ITIL® Configuration management database can work in various ways to help the company. In the planning section of ITIL® configuration management database, it plans the relationship of the tools and resources with other processes in the company. In the identification section of ITIL® configuration management database, it identifies the required changes in the IT Company. Likewise in the control, status accounting, verification and audit sections, reporting of data and reviewing of the hardware and software takes place.
To build a configuration management database for your organization you can take our help. We at The Art of Service provide all kind of consultancy and management training services for ITIL®.