Information Managers and professionals are mindful that the adoption of the ITIL Framework must be justified in the language that is universally accepted by all organizations.
That language is of course, return on investment. Although there is no set ITIL cost model available there are a variety of ways to approach the development of an ITIL cost model. One way is to consider each particular process area.
For instance an ITIL cost model for Change Management would consider areas such as the costs of establishing a change committee, costs of meetings, etc.
Against the benefits of reduced incidents due to well controlled changes. Another ITIL cost model approach would be to consider a group of closely coupled processes (EG Change, Release and Configuration Management).
This way the synergies of a multi-process approach are higher and there is reduced duplication in areas like administration. Want to find out more about ITIL and how to create an ITIL cost model: ITIL Exams ITIL Books & CD Licensing ITIL Documentation ITIL Downloads ITIL Online Education ITIL Toolkit E-mail us for ITIL In House Education and Learning options E-mail us for ITIL Consulting Services
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