ITIL Definitions : I can recommend this book very well for studying for the ITIL Foundation examinations. The book is split up into various chapters each dedicated to a phase of ITIL. The explanations are very clear and simple and it is written in a very large type which I found helpful. There are also lots of diagrams and explanations of the various anacronyms associated with the methodology. At the end of each chapter there are some test questions which I found very useful answering over and over again before I took the exam. Finally the book also allows you to sign up to the Art of Service website where you can study online and also take mock exams which are good examples of the real exams. The only fault I can mention is that the book had not been proof-read that well and there were a few mistakes. Other than that I can highly recommend this book as it helped me to pass my ITIL Foundation exam.
S. D. Banks Steve (Amsterdam Netherlands)
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