Noticeable increases in the potential productivity of end users and key personnel through reduced interruption times, higher levels of availability as the correct monies are being accounted for the right IT Services. The goal statement of Demand Management is to provide stewardship of the costs for IT Services and ensure alignment back to the business.
By the very nature of this statement we can expect to start seeing a reduction in the costs of services due to better planning. Whether end users and staff take advantage of this is not an issue for IT professionals to monitor.
Knowing that we have made an improvement is what we need to publish. An ITIL Demand Management process will guide you towards understanding the financial implications of demand requirements needed in the IT infrastructure. This has real benefits as it may prevent an organization from spending money on areas of the IT Infrastructure where there really isn’t a need for building high availability services for the business. The Demand Manager will ensure that the cost of service has been fully assessed prior to starting a service improvement programme in conjunction with Problem Management and Service Level Management. With a sound Demand Management process we can expect an overall improvement in the level of Availability as better planning can occur under a structured, repeatable process. Any ITIL process has the potential to increase the credibility of the IT group, as they offer a higher quality of service, combined with an overall professionalism that can be lacking in ad-hoc activities.
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