ITIL Demand Management : I was very happy to find this Certification Kit and feel confident that getting the book from this publisher will ensure I have a good training resource. However I am disappointed with the Online Course. I had hoped for additional content beyond what the book offers with more examples and detailed explanations of concepts and processes but it seems to be mostly just an online Powerpoint-type presentation of the book with audio voice-over reading the text to you. Progression through the sections is also a little confusing with no online help to aid in figuring out the navigation although I did finally figure it out after a bit of clicking around. I am happy with the book – and my purchase – overall and though I’m not yet ready to take the certification exam I do feel these materials will enable me to pass the first time. Having a sample test available in the book and online is especially helpful.
BFH in SoCal (SoCal)
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