ITIL documents can be found in a number of locations.
Most ITSM organizations provide something in the way of ITIL documents and the list available on the net seams to be increasing on a daily basis. ITIL documents – What is out there? Good question, because the main set of ITIL documents have got to be the library itself.
Then we have the books published by the itSMF which tend to provide a very good overview of the relevant topics. ITIL documents – beyond the library and itSMF Now we get into a whole new area of things such as toolkits (containing multiple individual documents), templates for things such as Service Catalogs and SLA’s and even user satisfaction survey’s.
All of these things can be a very good guide for you but don’t just rely upon the work that others have done before you. These individual ITIL documents were not specifically written for your organization therefore will not contain the depth needed for your overall structured approach. Approach this as if they are an inspirational guide and nothing more and you will find a wealth of material out there.
Read more about ITIL documents can be found in a number of locations: