ITIL exam centre : Having just completed the certification exam I found the combination of book and on line instruction was a great way to study and learn all the essential concepts required. Having the flexibility to read the book and the on line courseware at my own pace and in my own time rather than consecutive classroom training worked well for me and enabled sufficitnt time to explore and consolidate knowledge each key area in my workplace environment. The book contents were straight forward to follow and provided clear concise information specifically related to the topics required for certification. The included exam tips and sample exam paper provided a good guide for the actual exam. I have seen manuals from work colleagues for classroom based 3 day courses and the material included in this publication is just as comprehensive at a significantly lower cost. As a low cost comprehensive introduction to ITIL I would recommend it to anyone
Mr. Rodney L. Bates (Melbourne Australia)
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The Art of Service offers innovative competence development programs for IT Best Practices to support the educational needs of IT Professionals.
With expertise in key domains including ITIL, Cloud Computing, ITSM, IT Governance, Information Security, Process Improvement, and Project Management, The Art of Service provides guidance on disparate frameworks and integrated solutions.
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