ITIL Exam Fee : When I was advised to quickly work toward a Foundation Certification with ITIL this book was at the top of the list. The information contained within is effective and it also comes with online training and in-book tests to ensure that you retain the knowledge. I blasted through it in just a couple of days and I’m confident enough that I’ve already scheduled my Foundation Cert exam. That being said this book certainly feels raw. I must give a lot of credit to the authors for being able to boil ITIL into such a tight work. However formatting issues on the pages as well as odd phrasing and awkward concision means that I often have to reread sections intensely–even rewriting some portions on my own–in order to thoroughly grasp the concepts. It’s not that big of a deal honestly. If you have the patience to grind through some of the denser parts you won’t have a problem. However I would advise the authors of this book to hire a good editor for their next release.
Zak Hammond (Burbank CA)
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