ITIL exam melbourne : Hello I’m new to the ITIL concept since it’s not being used in our company yet I’m in IT and I hold the PMP certificate and felt that I need to understand and learn more about the Service Management. I decided to get this book and I’m glad I did. I passed on my first try after studying for about two weeks between one to two hours a day. Make sure you read the book do the practice tests and practice online as well. Good luck
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