ITIL exam papers : This book and the elearning program is probably the best resource to help you pass the exam. The book needs some refinement and structural changes as suggested by other commentators. It feels as if it was put together in a hurry to beat the competition 😉 But I will still give it 5 stars just for the elearning program. It is very engaging and helps grasp the concepts quicker. I would recommend to start learning from the elearning program followed by the book to make it more interesting and easier to grasp. Good luck!
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