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No part of this document may in any form or by any means (whether electronic or mechanical or otherwise) be copied, reproduced, stored in a retrieval system, transmitted or provided to any other person without the prior written permission of The Art of Service Pty Ltd, who owns the copyright.’ ANECDOTE The investment of time and money in preparing to sit for an ITIL Service Management Practices Exam is perhaps a time for most adults that bring back the fear of sitting for tests of any kind. ITIL Service Management Practices Exams are by their very nature designed to indicate if the participant can understand and apply the theory knowledge of the ITIL Service Management Practices Framework.
The ITIL Service Management Practices Exam can be taken at a variety of levels. ITIL Exam – ITIL Service Management Practices Foundations Certificate Most ITIL Exams taken around the world are at this level. ITIL Exam – ITIL Service Management Practices Practitioner Certificate ITIL Exams at this level test process knowledge for a specific cluster of processes ITIL Exam – ITIL Service Management Practices Managers Certificate ITIL Exams in this category are for those faced with challenges of implementation. ITIL Exams for the Foundations certificate can actually be taken at any Prometric test centre around the world.
ITIL Exams in the other two levels must currently be sat as a paper based test, facilitated independently. ANECDOTE A lot of organisations are looking at ways of implementing ITIL Service Management Practices and CMM.
The challenges of implementing ITIL and CMM tend to centre more on people issues, rather than the pure theoretical content of the frameworks. CMM of course is a framework established to guide software developers through the challenges of creating solutions that are truly aligned with business requirements. ITIL Service Management Practice is a framework that has been developed to guide IT Managers through the challenges of managing their IT infrastructure. The two frameworks are complementary and those faced with implementing ITIL Service Management Practices and CMM need not be concerned about any potential clash or duplication of effort between the two. The CMM measurement model is actually a 5 category measurement model.
Most people think that ITIL is also a 5 level model, but there are actually steps between the 5 levels in ITIL (making 9 measurement levels altogether). ANECDOTE The itSMF is a member funded organisation for IT Service Management Professionals.
The IT Service Management Forum (itSMF) is a non-profit organisation wholly owned, and principally operated, by its members.
It is also a major influence on and contributor to Industry Best Practices and Standards across the world regarding IT Service Management standards and qualifications and has been for many years. Why do businesses and organizations need the itSMF? Businesses depend more and more on technology to promote and deliver their products to market.
Service Management has become the primary critical success factor focused on achieving this aim.
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