ITIL expert certificate : The book is organized and structured in a way that is easy to read an understand. The complementary web site reinforces the concepts learned from reading the material. I chose the book primarily due to the website theartofservice appears to envangelize ITIL in a way that makes me a believer of the framework. I am employeed full-time and the size of the book is not voluminous yet is concise and not lacking completeness of subject matter. I expect to be fully prepared for the Foundations exam after reading the book listening to the videos reviewing the presentations completing the practice questions and taking the mock exam. I am already preparing for the next purchase in the ITIL series in the area of Capability Modules. If you purchase this book you can plan spending 30 hours or less in preparation for the Foundations exam. There is an exam at the end of the book that gives you a feel for the real exam. I have purchased many IT books however this is the only one that I expect to provide a recommendation to anyone to purchase. This will prepare you to have the proper mindset working in an IT environment from the ITIL point-of-view. Reading the material alone has made me more aware of the work that I am doing and the benefits that I provide to the organization from a Service perspective. If you are an IT professional I recommend that you purchase this book right now!!!
A. D. Spears (Columbus OH)
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About The Art of Service – learn more about ITIL expert certificate
The Art of Service offers innovative competence development programs for IT Best Practices to support the educational needs of IT Professionals.
With expertise in key domains including ITIL, Cloud Computing, ITSM, IT Governance, Information Security, Process Improvement, and Project Management, The Art of Service provides guidance on disparate frameworks and integrated solutions.
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