This program is an eLearning Program, your access details to the eLearning course are in the book.
* Access to presentation with trainer audio
* The Art of Service Operational Support and Analysis Book
* Exercises + Answers (where applicable)
* Mock Exam questions
Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management, this book, which leads to ITIL OSA and paves the way to ITIL Expert Certification, should do at least as well as the first and second editions, which are bestsellers. SHORT ìThe Art of Service has dramatically changed the way we deliver employee training.
We can now deliver more training at less cost to a wider audience in a shorter period of time.î Donít pay over $ 3,000.00 for a 5 day class room based course ñ out of touch with work for 5 days and including the course fee the costs are insurmountable ñ take the online learning option.. This intensive interactive course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Operational Support and Analysis of services and service delivery. This course has an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG Intermediate Level Certificate Operational Support and Analysis. This program is an eLearning Program, you access details to course are in the book.
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