ITIL expert exam : In preparation for the ITIL Foundation exam I purchased this book. It grants access to The Art of Service Website which grants access to more resources and the ITIL Foundations presentations. The Art of Service does a great job of keeping both the book and the presentations up to date for the most recent exam. In preparing with other materials I soon realized they were out of date and how up to date the Art of Service materials were. I noticed they even take the feedback from the forums to make the presentations better so I guess you can say The Art of Service strives for continual service improvement.
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