Business organizations should look into improving the quality of service to customers as well as to their employees. A growing company should ensure that the quality of the product or service provided is improved, cost reduction is considered, proactively managing the IT infrastructure information and well defining it’s IT processes. A vital aspect of an IT service management involves the proper managing of its IT resources in an automated and centralized way.
The Configuration Management Databases (CMDB), which is the central repository of the managemt process of an organization, is focused on the management of incident, change and problem management. Monitoring these has become difficult when done manually and so a software have been made available to make it easier for organizations. An ITIL® process flow live demo allows ITIL® users to clearly understand the ITIL® concepts and processes as well as provide aids in handling problems within the management process. An example is the CMDB where in the software is used to register all IT assets including hardware, software, contracts, service level agreements, relevant information, and complete management of each component’s unique lifecycle. It also includes an audit log and history of change of the IT assets. The tapping or access to the configuration management database (CMDB) and IT assets are secured and access is given only to authorized personnel. Automated workflows. The ITIL® process flow live demo is software if bought allows management to change constituents for approval, and allow configurable reports to be accessible for top management to read.