The #1 Best-Selling Certification Kit Complete Certification Kit 4th Edition Study Book and eLearning Program The only resource you will need to learn about ® IT Service Management and pass the ITIL Foundation Certificate in IT Service Management exam, including: • • • • • ® Designed in accordance with the ITIL 2011 syllabus Narrated presentation of content – iPad/iPhone friendly Exam preparation modules including sample exams Support from accredited ITIL trainers Online forum to interact with other students ITIL Foundation ® Foreword A s an education and training organization within the IT Service Management (ITSM) industry, we have been impressed by the positive changes introduced by the ITIL® 2011 edition of the ITIL® framework.
The evolution of the core processes and concepts provided by the framework provides the more holistic guidance needed for an industry that continues to mature and develop at a rapid pace.
We recognize, however, that many organizations and individuals who have previously struggled with their adoption of the framework will continue to find challenges in implementing ITIL® as part of their approach for governance of IT Service Management practices.
In light of this, one of our primary goals is to provide the quality education and support materials needed to enable the understanding and application of the ITIL® framework in a wide-range of contexts.
This comprehensive book is designed to complement the in-depth accredited eLearning ITIL® Foundation Certificate in IT Service Management program provided by The Art of Service.
The interactive eLearning program uses a combination of narrated presentations with flat text supplements and multiple choice assessments.
This book provides added value to the eLearning program by providing additional text and real life examples to further cement your knowledge.
Your learning and understanding will be maximized by combining these two study resources, which will ultimately prepare you for the APMG ITIL® Foundation Certificate in IT Service Management exam.
This fourth edition also includes appropriate alterations based on the recent review of the framework and the ITIL® 2011 edition Foundation syllabus and associated exams.
We have also used student feedback to include improvements to the format and material, including additional content and sample exam questions.
We hope you find this book to be a useful tool in your educational library and wish you every success in your IT Service Management career! The Art of Service Notice of Rights All rights reserved.
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