ITIL Foundation Certification Online : I believe this book gives a good grasp for ITIL fundamentals. Information in this book is enough to actively get involved or started in different ITIL processes. Four stars because the book doesn’t have color diagrams they didn’t use quality material. It looks like a set of print out / papers from a copy machine. I guess that is one way to reduce expenses / make more margins. But I was expecting to see an outstanding quality in all aspects when the book itself talks about quality in all realms!
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