ITIL® 2011 Foundation Complete Certification Kit: Essential Study Guide and eLearning Program – Fourth Edition (special offer for new subscribers)
ITIL® Foundation Cheat Sheet
ITIL® foundation cheat sheet is not any illegal method. It is something very useful and a concise collection of ITIL® items that are to be understood before you appear for Foundation Certificate examination. You can consider it as a guideline and a personal framework within which you can prepare for the foundation exams.
ITIL® foundation cheat sheet is basically a list of terms used in ITIL® foundation course (an overview of the ITIL® framework). The list includes; asset management, availability management, budgeting, business process, help desk, full release, impact, incident, resilience, resource management, review risk, rollout, first line and second line support, capacity management, category, change, IT infrastructure, IT services, continuity management, second line support, security awareness, service catalog, configuration, library, downtime, priority, problem control, service request, quality, strategic, status, process manager, procedure, costing, customer liaison, recovery, registration, release, urgency, user verification, emergency release, fault and work-around.