ITIL Foundation Course Material : Purchased the Official OGC Foundation Exam Study Book and this Self Study book/online course to study for a ITIL Foundation exam which I booked in 2 weeks time. Used the combination of OGC book and Self Study to grasp the vocabulary and terms/definitions which are required to pass the exam (previously held a v1 ITIL Foundation cert). I Downloaded sample exams and completed 4x sets of 40 odd questions to get a grasp of what examiners will be looking for – improving from a set of dismal results to close to 100 using the two books. Would recommend this book as a very concise and useful reference/perspective of official terms (didnt have time to use online resource) against the official OGC study book to pass the exam – which i did with over 90%! Service Terms ITIL Definitions & meanings across all 5 x books – e.g. Deming Values would be useful pointers to consider if you are looking to undertake the ITIL Foundation if you have some basic Service understanding.
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