ITIL Foundation Course Outline : The ITIL Foundation Complete Certification Kit – Third Edition: Study Guide Book and Online Course was worth the price paid. The online narrated slide presentations were thorough accurate and professionally presented. The only problem I experienced pertained to the availability of one of the online presentations. Once I emailed the help-desk the situation was rapidly resolved. I concur with other recommendations regarding the course material: prior to reading the provided text complete the entire online program. This sequence will enhance your ability to grasp the material. In summary I am satisfied with my purchase and feel that it prepared me fully to take and pass my ITIL certification exam. ITIL Foundation Complete Certification Kit: Edition Study Guide Book and Online Course
G. Jackson (Texas)
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