ITIL Foundation Handbook Pdf : I recently wrote the exam after putting in close to the 28 hours of study recommended for the ITIL Foundations certification. IMHO near 95% of the questions on the exam are correctly answerable if you restrict your study to this material and do not delve into the actual ITIL publications. Although I’ve used the ITIl publications to implement processes in the past I did not use them for this exam and still scored very well. I whole-heartedly recommend this book for those interested in passing the certification as quickly as possible. The eLearning which is a companion product with this book is valuable but very boring. That’s pretty much on par with the vast majority of eLearning available today so I haven’t counted this against the study material.
Asad Quraishi (Montreal Quebec Canada)
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