ITIL Foundation Handbook Review

ITIL Foundation HandbookITIL Foundation Handbook and Overall an excellent product

ITIL Foundation Handbook : I was looking to get a ITIL 3.0 foundation certification to enhance my knowledge of best practices of IT departments. This book was well organized and had a chapter on each of the five ITIL 3.0 disciplines from start to finish.starting with service strategy which talks about services and budgeting continuing to service design which delves into SLA’s and determining how services are going to be delivered. Moving on to service transition which talks about desgn testing documenting and transitioning services into production the book also talks about service operation which is relevant in monitoring services offered within IT and finally Continual service improvement tieing all of the services together pinpointing useful metrics that will aid in improving services within your IT department. I took the ITIL foundation exam and passed with a 95 out of 100 utilizing this book only. I now feel more confident in applying for mid level management jobs with this certification and knowledge. I recommend this book to anyone looking to better understand and improve the day to day functions and seervices of their IT department.

btomasetti

Learn more about ITIL Foundation Handbook:

ITIL Foundation Complete Certification Kit – Fourth Edition: Study Guide eBook and Online Course

1198 more Reviews covering ITIL Foundation Handbook

About The Art of Service – learn more about ITIL Foundation Handbook

The Art of Service offers innovative competence development programs for IT Best Practices to support the educational needs of IT Professionals.

With expertise in key domains including ITIL, Cloud Computing, ITSM, IT Governance, Information Security, Process Improvement, and Project Management, The Art of Service provides guidance on disparate frameworks and integrated solutions.

Learn more about us at http://store.theartofservice.com

ITIL Foundation Handbook and ITIL Foundation Complete Certification Kit CSME Accredited

ITIL Foundation Handbook and ITIL Foundation Complete Certification Kit CSME Accredited

ITIL Foundation Handbook and ITIL Foundation Complete Certification Kit Loyalist Accredited

ITIL Foundation Handbook and ITIL Foundation Complete Certification Kit Loyalist Accredited

language learning services