ITIL Foundation Certificate is awarded for the satisfactory completion of a multiple choice test on topics covered in the ITIL Foundations course.
The ITIL Foundation Certificate course is the entry level course within the IT Service Management certification scheme.
This page demonstrates what the reader should be looking for from the course provider to fulfill the training necessary to be able to pass the exam and more importantly have an understanding of the framework with as much practical application as possible.
Description This course should provide a solid foundation for those seeking an entry-level professional qualification in IT Service Management.
It should also be noted that it is the basis to progress to the practitioner or the full Managers Certificate.
Structure The course should combine short lectures with individual and group assignments as well as practical simulation.
A Mock examination should be provided to help prepare you for the multiple choice ISEB/EXIN examination.
Objectives This is an example list of what some of the objectives for the course should be to help prepare you for the ITIL Foundation Certificate exam: Knowledge on how to improve service quality and reduce costs.
The concept of aligning IT services to business objectives.
The “how to” of implementing Service Level Agreements.
How to encourage staff to understand their functions.
How to improve ability to handle rapid change and unforeseen events.
How the best organisations around the world are managing their IT services.
What Best Practice is, and how you can implement it.
How to get all service management activities working together to achieve service level targets.
How Service Delivery should be customer focused, not technology driven.
How to define Service Level Agreements so that you can measure and monitor the quality of outsourced services.
If these things are targeted you will more likely have the necessary degree of insight into the ITIL Framework to help facilitate your pass in the ITIL Foundation Certificate.
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