ITIL Foundation Level Certification : The subject for this material is a little dull to say the least so I’ll focus on the book and supporting website rather than ITIL v3. The book has my favourite accessory for study material; plenty of blank space for my notes. The text is well layed out but diagrams are haphazard at best and give the impression of being photocopies from government leaflets. The masterstroke is the on-line website and audio commentary with a discussion forum in the same place. Being time limited means that (personally speaking) I knew I had a dead line rather than drift through the material. This can be extended very cheaply if required. Make the most of the time slot by skim-reading before you start the on-line notes. You can still join the forum. Tech support were quick to respond when I had a query and it represents good value when compared to training rather than just a book.
M. Atkins Marti (London England)
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