ITIL Foundation Level : I am yet to be certified but i started to understand the process and the art. Its a nice book and the online material is exteremely organized. It keeps be learning even while i am traveling. I defenetely recommand this books for foks who would like to understand the basics of ITSM and preparing for certifications.
Bank Of America simple person (USA)
Learn more about ITIL Foundation Level:
About The Art of Service – learn more about ITIL Foundation Level
The Art of Service offers innovative competence development programs for IT Best Practices to support the educational needs of IT Professionals.
With expertise in key domains including ITIL, Cloud Computing, ITSM, IT Governance, Information Security, Process Improvement, and Project Management, The Art of Service provides guidance on disparate frameworks and integrated solutions.
Learn more about us at http://store.theartofservice.com