ITIL Foundation Online Exam : Bought this book with prepare myself for the ITILv3 exam. It provides a complete picture and explains the service model and its processes in a structured way. The key principles are explained in an organized manner enabled me to prepare for the Exam with ease. I find this book very useful and recommend for anyone who is planning to take the Exam. ITIL Foundation Complete Certification Kit – Edition: Study Guide Book and Online Course
K. Suseendran avid reader
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