ITIL Foundation Practice Questions : Although I have extensive IT experience I was new to the ITIL framework and wasn’t familiar with some of its concepts and processes. The content and the format of the on-line course are very good and easy to follow. It explains the framework components and processes very well. The on-line course complements the study guide that I bought from Amazon. It’s a good course and I recommend it to all.
David R (Virgina USA)
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