ITIL Foundation Service Management : ITIL Foundation Complete Certification Kit – Third Edition: Study Guide Book and Online Course I purchased this kit and am working on it currently. ITIL is the standard used by the government and I have had and am still supporting the government. So to better support this certification is needed. It will be awhile before I am ready for the actual test but for now the information and chapters are informative. Becca
Becca Guerrero BeccaGW (DC)
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