ITIL Foundation Test Questions : I found this book helpful when used with the on line training material. Coming form an IT background for the last 12 years it was easy for me to understand the basic concepts and follow the book while going through the on line videos. The only hangup would be the outline in the book. It was a bit difficult to follow but overall well worth the money. This should be part of your ITIL collection/training.
Stefano Laterza FatStefano (Chicago IL United States)
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