All businesses today are highly dependent on IT. But with IT advances, some companies are finding it hard to implement a successful IT infrastructure. This is where ITIL® comes in. A certification in ITIL® will promise you improved efficiency, reduced risk and faster resolution of problems. This translates to better handling of resources and reduced cost. ITIL® Foundation is the first step in understanding the concepts of ITIL®. The ITIL® Foundation will introduce you to the terminologies, philosophies, background and history of ITIL®.
The ITIL® Foundation is ideal for all IT managers and staff engaged in the development of service and support of their IT infrastructure. This is the beginners level which will give an overview to the participants allow them to have familiarity with all best practices in ITIL®. The ITIL® Foundation is also ideal for people who are not directly involved in the implementation of the best practices but are required to understand ITIL® concepts and terminologies in order for them to evaluate properly IT service management.
Getting an understanding of the ITIL® Foundation will enable the business to clearly classify roles and responsibilities of its IT managers and staff resulting in a more efficient and effective organization. Since the adopted IT processes and procedures are standardized, understood, streamlined and well arranged, service delivery will be improved and businesses can focus more consistent and reliable partnerships with its customers and users.
There are now several institutions offering ITIL® Foundation trainings, seminars and workshops both online and in-house. They will be giving you case studies, sample exam questions, reviews and different activities in order to prepare you for the ITIL® Foundation certification.