ITIL® Foundation Training
The Art of Service offers ITIL® Foundation Training course to the individuals who aspire to manage the IT related services. The duration of the ITIL® foundation-training course is three days. It begins with an introduction to Service Management and ends with changing policies.
ITIL® Foundation Training is for IT professionals involved in business-focused IT services who wish to learn the best practice Service Management processes and procedures. This training also serves as an opportunity to gain a recognized entry-level qualification in IT Service Management.
The ITIL® foundation training course will include;
Description of key ITIL® process, roles and responsibilities
Explanation to the key benefits of an ITIL® based approach to Service Management
Discussion about the practical issues and costs associated with an ITIL® implementation
How to use standard IT Service Management lexicon?
Preparation to take the ISEB or EXIN examinations