ITIL Foundation V.3 : Certification tests can be daunting for anyone. Being well trained fully informed and practiced is your best tactic for any test; especially one as broad as the ITIL Foundation. The Art of Service’s ITIL Foundation Complete Certification Kit provides everything you need to learn the basics of ITIL and feel confident that you’ll pass the Foundation test. Utilizing both hardcopy and online instruction (with plenty of additional downloads) this course enables you to proceed at your own pace and schedule. You can easily repeat sections quizzes and practice examinations until you are confident that you have mastered the information. Both the book and the web-site are easy to navigate and use a typical table of contents to aid you in quickly finding the content you’re looking for. Immediate feedback for the online quizzes helps you focus on learning and mastering the individual subject areas. Available downloads offer additional study material and a practice examination simulating the certification test. The site also contains a FAQ page and e-mail address where you can submit questions. Using this course I was able to easily pass the test by a large margin on my first attempt. I enthusiastically recommend this book/course to anyone seriously looking to pass the ITIL Foundation examination.
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