ITIL Foundations Certified : I have had a little bit of experience with ITIL but this was really my first time really studying it and I am preparing for the certification. I completed the book and the video presentation with ease. The books and videos compliment each other and makes study easy. I have done the sample tests in the book as well as tests from other sites and have no problems. I highly recommend this book for people looking to take the certification exam.
Adele L. Van Dyk (USA)
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With expertise in key domains including ITIL, Cloud Computing, ITSM, IT Governance, Information Security, Process Improvement, and Project Management, The Art of Service provides guidance on disparate frameworks and integrated solutions.
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