ITIL Foundations : for all Process Managers to attend an in house ITIL….

ITILITIL Foundations : for all Process Managers to attend an in house ITIL….

10 $ 7,425.00 10 $ 3,575.00 11 $ 65,450.00 13 $76,490.00 Table SEQ Table \* ARABIC 1: Training Options. The number of permutations on the above options is enormous, but Level 2 is recommended as an absolute bare minimum at a cost of $12,407.50. The recommended training program is Level 3 inhouse – IE

For all Process Managers to attend an in-house ITIL Foundations (3-day) course, and for the Project Manager and one other to proceed to the full ITIL Service Management certificate level (12.5 day) Masters course.

This recommendation is made in view of the interplay between the key processes and the supporting processes, and in the interests of providing a backup at the more advanced level for the Project Manager.

The total cost of this recommended option is $22,900.00 in course costs, and around $33,440.00 for resource costs during training (55 person-days @ 7.6 hours per day, $80.00 per hour = $33,440.00) Next Steps The immediate progression of this project requires the following actions. Re-engagement of TAOS in a mentorship role, to assist the fine-tuning of the project plan and the development of the stage plans Selection of ALL Process Managers Selection of a training program, with due regard to the advice, and interests, of TAOS in this program. Business case Business case overview The total estimated costs for the IT Service Management Framework Implementation project are $462,102.

Whilst the majority of this is associated with ISD Labour costs, it should be noted that this should not substantially change existing operational costs.

ISD staff are already expending time and effort on managing service delivery and support – this project will simply guide these efforts toward being more cost-effective and more globally focused in terms of an integrated outcome.

In other words, no additional labour costs are to be incurred over existing operational costs – the labour costs accounted by this project will be attributed to doing existing things better (doing the right things and doing them the right way).

Backfilling of existing staff will need to be addressed on an operational basis – IE

Backfilling for project staff is not within the scope of this project. Project Budget Project Costs The total project expenditure has been calculated as $462,102. NB Training course costs are based on the recommended inhouse option.

A detailed breakdown of these costs is provided in Appendix V.

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ITIL and ITIL Foundations : for all Process Managers to attend an in house ITIL….

ITIL - ITIL Foundations : for all Process Managers to attend an in house ITIL….

ITIL and ITIL Foundations : for all Process Managers to attend an in house ITIL….

ITIL - ITIL Foundations : for all Process Managers to attend an in house ITIL….