ITIL Foundations : I wanted to study ITIL for a long time but the reading material on internet and elsewhere was not very helpful. I researched and found that this book is good. So finally I bought this book few weeks back and I am glad that I bought this book. It is very useful and explains concepts in a very simple way. All the chapters have real life examples (like the example of Internet Service provider in the Service Strategy chapter )that make it very easy to understand. Also questions at the end of each chapter make learning very easy. This book is awesome and is a must have.
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With expertise in key domains including ITIL, Cloud Computing, ITSM, IT Governance, Information Security, Process Improvement, and Project Management, The Art of Service provides guidance on disparate frameworks and integrated solutions.
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